Terms and conditions

GENERAL TERMS AND CONDITIONS

 

1. Basic Provisions These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of Czech republic (hereinafter referred to as the "Civil Code").

Ondřej Vladík
Company ID: 14219018
Uralská 689/7
Prague 6, 160 00
Czech republic

Contact details:
stickers@mr-eggshell.com
(hereinafter referred to as the "Seller")

2. These Terms and Conditions regulate the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as the "Buyer") via the web interface located on the website www.mr-eggshell.com (hereinafter referred to as the "Online Store").

3. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any differing agreements in the purchase contract shall take precedence over the provisions of these Terms and Conditions.

4 .These Terms and Conditions and the purchase contract are concluded in English.

 

1. Information on the goods, including the prices of individual items and their main characteristics, is provided for each product in the catalog of the Online Store. The prices of goods are inclusive of all related fees and costs of returning the goods if they cannot be returned by standard postal methods due to their nature.

2. The prices of goods remain valid for the period during which they are displayed in the Online Store. This provision does not preclude the negotiation of a purchase contract under individually agreed conditions.

3. All product presentations placed in the Online Store catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding these goods.

4. The Online Store provides information about the costs associated with packaging and delivery of goods. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

 

1. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer themselves. These costs do not differ from the basic rate.

2. The Buyer may place an order in the following ways:

• Via their customer account, if they have registered in the Online Store;

• By completing the order form without registration.

3. When placing an order, the Buyer selects the goods, the quantity, the specifications, the payment method, and the delivery method.

4. Before submitting the order, the Buyer has the opportunity to check and modify the data entered into the order. The Buyer submits the order to the Seller by clicking the "ORDER" button. The Seller considers the information provided in the order as correct. The order is valid only if all mandatory fields in the order form are filled and the Buyer confirms that they have read these Terms and Conditions.

5. Upon receipt of the order, the Seller shall promptly send the Buyer a confirmation of receipt to the email address provided during the order placement. This confirmation is automatic and does not constitute a contract. The confirmation includes the current Terms and Conditions of the Seller. The purchase contract is concluded upon acceptance of the order by the Seller, which will be confirmed by email.

6. In case the Seller cannot fulfill any of the requirements specified in the order, they will send the Buyer a modified offer to their email address. The modified offer shall be considered a new proposal for a purchase contract, and the contract is concluded only upon confirmation of acceptance by the Buyer.

7. All orders accepted by the Seller are binding. The Buyer may cancel an order until they receive the confirmation of acceptance from the Seller. The Buyer may cancel an order by email sent to the address specified in these Terms and Conditions.

8. If an obvious technical error occurs on the part of the Seller regarding the price of goods in the Online Store or during the ordering process, the Seller is not obliged to deliver the goods at this clearly incorrect price, even if an automatic order confirmation has been sent. The Seller shall inform the Buyer of the error without undue delay and send them a revised offer. The revised offer shall be considered a new proposal for a purchase contract, and the contract is concluded upon confirmation of acceptance by the Buyer.

 

1. Upon registration in the Online Store, the Buyer may access their customer account, through which they can place orders. The Buyer may also order goods without registration.

2. When registering and ordering goods, the Buyer is required to provide accurate and truthful information. The Buyer must update their details in the customer account whenever there are any changes. The information provided by the Buyer in their customer account and during ordering is considered correct by the Seller.

3. Access to the customer account is secured by a username and password. The Buyer must maintain the confidentiality of their login details. The Seller is not responsible for any misuse of the customer account by third parties.

4. The Buyer is not authorized to allow third parties to use their customer account.

5. The Seller may cancel the customer account, particularly if the Buyer does not use it for a long period or if the Buyer violates their obligations under the purchase contract or these Terms and Conditions.

6. The Buyer acknowledges that the customer account may not be available continuously due to necessary maintenance of the Seller’s or third-party hardware and software.

 

1. The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract by the following methods:

• Cashless payment via bank transfer to the seller's account No. 1299192004/5500 (IBAN: CZ28 5500 0000 0012 9919 2004) at Raiffeisenbank a.s.

• Cashless payment by credit card.

• Cashless payment via the seller's payment gateway.

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes delivery costs.

3. In the case of payment via the payment gateway, the buyer follows the instructions of the relevant electronic payment service provider.

4. For cashless payments, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.

5. The seller may require an advance payment from the buyer for ordered products, goods, and services.

6. The goods are delivered to the buyer:

• To the address specified by the buyer in the order.

• Through a pick-up point to the address of the pick-up point chosen by the buyer.

• By personal collection at a pre-agreed location.

7. The choice of delivery method is made during the ordering process.

8. The delivery costs, depending on the shipping and collection method, are specified in the buyer’s order and the order confirmation issued by the seller. If the delivery method is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of delivery.

9. If the seller is obliged under the purchase contract to deliver the goods to a place specified by the buyer in the order, the buyer is required to take over the goods upon delivery. If, for reasons on the buyer's side, the goods need to be delivered repeatedly or in a different manner than stated in the order, the buyer is obliged to cover the costs associated with repeated delivery or an alternative delivery method.

10. Upon receipt of the goods from the carrier, the buyer is required to check the integrity of the packaging and immediately notify the carrier of any defects. If there is any damage to the packaging indicating unauthorized entry into the shipment, the buyer is not obliged to accept the shipment from the carrier.

11. The seller issues a tax document – an invoice – to the buyer. The tax document is sent to the buyer’s email address.

12. The buyer acquires ownership of the goods by paying the full purchase price, including delivery costs, but not before receiving the goods. Responsibility for accidental destruction, damage, or loss of the goods transfers to the buyer upon receipt of the goods or when the buyer was obliged to take over the goods but failed to do so contrary to the purchase contract.

 

VI. Withdrawal from the Contract

1. A buyer who has concluded a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The withdrawal period is 14 days:

• From the day of receiving the goods.

3. The buyer cannot withdraw from the purchase contract, among other things, for:

• The provision of services, if they were performed with the buyer’s prior express consent before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that they would not have the right to withdraw from the contract in such a case.

• The delivery of goods that were customized according to the buyer’s wishes or for their personal use.

• The supply of digital content that was not delivered on a tangible medium and was supplied with the buyer's prior express consent before the expiration of the withdrawal period, and the seller informed the buyer before concluding the contract that they would not have the right to withdraw from the contract in such a case.

• Other cases specified in Section 1837 of the Civil Code.

4. To meet the withdrawal deadline, the buyer must send a declaration of withdrawal within the withdrawal period.

5. The buyer may use the seller-provided withdrawal form to withdraw from the purchase contract. The buyer sends the withdrawal notice to the seller’s email address listed in these terms and conditions. The seller shall immediately confirm the receipt of the withdrawal form to the buyer.

6. A buyer who has withdrawn from the contract must return the goods to the seller within 14 days of the withdrawal. The buyer bears the cost of returning the goods to the seller, even in cases where the goods cannot be returned by standard postal means due to their nature.

7. If the buyer withdraws from the contract, the seller shall return all funds received from the buyer, including delivery costs, within 14 days of the withdrawal, using the same payment method. The seller shall return the received funds by a different method only if the buyer agrees and does not incur additional costs.

8. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that they have sent the goods to the seller.

9. The buyer must return the goods to the seller undamaged, unworn, and unsoiled, preferably in the original packaging. The seller is entitled to unilaterally offset any claim for damages against the buyer’s claim for a refund of the purchase price.

10. The seller may withdraw from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has ceased production or delivery. The seller will promptly inform the buyer via the email address provided in the order and return all funds received, including delivery costs, within 14 days of notifying the buyer about the contract withdrawal

 

VII. Rights from Defective Performance

1. The seller is responsible to the buyer for ensuring that the goods are free from defects upon receipt. In particular, the seller guarantees to the buyer that at the time the buyer took possession of the goods:

• The goods have the properties agreed upon by both parties, and if no agreement was made, they have the properties described by the seller or manufacturer, or those the buyer could reasonably expect given the nature of the goods and based on advertising conducted by them.

• The goods are suitable for the purpose stated by the seller or for the usual purpose of goods of this kind.

• The goods match the quality or workmanship of an agreed sample or template, if the quality or workmanship was determined based on an agreed sample or template.

• The goods are in the appropriate quantity, measurement, or weight.

• The goods comply with legal requirements.

2. If a defect appears within six months of receipt of the goods by the buyer, it is presumed that the goods were already defective upon receipt. The buyer has the right to claim a defect that appears in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price due to a defect for which the lower price was agreed, wear and tear caused by normal use, defects in used goods corresponding to the level of use or wear at the time of receipt, or if it follows from the nature of the goods.

3. In case of a defect, the buyer may file a complaint with the seller and request:

• Replacement with new goods.

• A reasonable discount on the purchase price.

• Withdrawal from the contract.

4. The buyer has the right to withdraw from the contract if:

• The goods have a significant defect.

• The buyer cannot properly use the goods due to repeated occurrence of defects after repair.

• The goods have multiple defects.

5. The seller is obliged to accept complaints. The seller must provide the buyer with written confirmation of when the buyer exercised the right, what the complaint contains, and what method of resolution the buyer requests, as well as confirmation of the date and method of resolution, including confirmation of repair and its duration or a written justification for rejecting the complaint.

6. The seller or an authorized employee shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time necessary for expert assessment of the defect depending on the nature of the product or service. Complaints, including defect resolution, must be handled promptly, no later than 30 days from the date of complaint submission unless the seller and buyer agree on a longer period. Failure to meet this deadline is considered a significant breach of contract, and the buyer has the right to withdraw from the purchase contract.

7. The moment of filing a complaint is considered the moment when the buyer's expression of will (exercise of the right from defective performance) is received by the seller.

8. The seller shall inform the buyer in writing about the complaint resolution.

9. The buyer is not entitled to rights from defective performance if they knew about the defect before taking possession of the item or if the defect was caused by the buyer.

10. In the case of a justified complaint, the buyer has the right to reimbursement of necessary costs incurred in connection with exercising the complaint. This right must be claimed from the seller within one month after the warranty period expires.

11. The buyer has the choice of how the complaint will be resolved.

12. The rights and obligations of the contracting parties regarding defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

13. Additional rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint procedure.

 

VIII. Communication

1. The contracting parties may deliver all written correspondence to each other via email.

2. The buyer shall send correspondence to the seller's email address stated in these terms and conditions. The seller shall send correspondence to the buyer's email address specified in their customer account or in the order.

 

IX. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer under the purchase contract.

2. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, serves as the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

3. The seller is authorized to sell goods based on a trade license. Trade licensing control is carried out by the relevant trade licensing office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, within the specified scope.

 

X. Other Provisions

1. Complaints must be submitted electronically with photographic documentation if necessary, invoice number, and a precise description of the issue to info@monkeyprint.cz.

2. Complaints based on discrepancies between the printed colors and those displayed on a monitor cannot be accepted due to technological differences in color rendering between most monitors and the CMYK printing process. Comparing CMYK print colors with RGB monitor colors is technologically incorrect and cannot be grounds for a complaint.

3. Unless otherwise agreed, the contractor is not responsible for verifying the factual and content accuracy of materials provided by the client for production.

4. By approving the preview of the final work, the client confirms the final form of the work, replacing any previous instructions or guidelines from the client.

5. The client confirms that they own all necessary copyright and other rights to the submitted materials for production. In case of any infringement, the client bears full financial and legal responsibility for their provided data.

6. Courier services – the contractor is not responsible for delayed delivery caused by the courier.

7. Courier services – in case of a damaged package, a damage report must be immediately filled out with the courier. Late claims will not be considered.

8. Tolerances – a cutting error of 2mm is acceptable, and a color deviation of +/- 5% per color is possible.

9. Minimums – the minimum font size should be 6-8 points, depending on the font type and printing technology.

10. The customer is responsible for the quality of the provided materials. They must supply high-quality data suitable for printing.

 

XI. Final Provisions

1. All agreements between the seller and buyer are governed by the laws of the Czech Republic. If a contractual relationship includes an international element, the parties agree that their relationship shall be governed by the laws of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations.

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the seller’s website, including copyrights to content, page layout, photographs, films, graphics, trademarks, logos, and other elements, belong to the seller. Copying, modifying, or otherwise using the website or its parts without the seller's consent is prohibited.

4. The seller is not responsible for errors caused by third-party interference with the online store or improper use of the online store. The buyer must not use methods that could negatively affect the operation of the store or perform any activities that could enable unauthorized access or misuse of the store’s software.

5. The buyer assumes the risk of a change in circumstances as per Section 1765(2) of the Civil Code.

6. The purchase contract, including terms and conditions, is archived by the seller electronically and is not accessible.

7. The seller may change or supplement these terms and conditions. This does not affect rights and obligations arising under the previous version.